Greek Beauty Advisor for Majorel Italy

Description:
For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.
Main activities:
Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner.
Your profile:
Must have
• Excellent communication skills, empathy & high focus on customer satisfaction
• Customer orientation, problem solving skills, teamwork
• Native language skills in Greek or at least C1 level knowledge
• English and Italian knowledge at least B2 (written, spoken and read)
• Italian nice to have
• Good IT skills - required competence and speed in the use of tools to report interactions
• Availability to work on shifts
Nice to have
• Prior experience in Cosmetics and Luxury sector is preferential
• Knowledge and experience with digital and social media
• Previous experience in Customer Service

Our offer:
• Competitive salary and benefits
• Flexible shift system
• Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth
• Modern and positive work environment
• Excellent public transport connections
• An international environment employing people from different nationalities and cultures
If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group!