German Solution Coach for Majorel Italy

Job description
For our business in Milan, Italy we are currently looking for a German speaking Solution Coach (male/female) for an important partner in the cosmetics industry, L’Oréal Group. You’ll join a well-established and high performing project looking to achieve success on our long-term strategy.
As a Solution Coach you’ll be responsible for giving quality support to your team, in order to deliver exceptional service to the clients. You will do this by motivating and coaching, developing effective measures of supervision and training, regarding the development of your staff. You will also in charge to ensure optimal compliance with agreements while always putting people first and performing the necessary day to day tasks.

Responsibilities
• Support the performance of audits and monitoring of CSRs to ensure compliance with previously established service quality criteria.
• Detect training needs and improvement areas for CSR’s.
• Make individual feedback meetings with the CSRs in follow-up to comment and show them what they should improve in their telephone procedures.
• Attend and participate in training plans that are established in the company for recycling and development
• Support the preparation of reports on the quantitative aspects of CSR monitoring for analysis.
• Prepare manuals, content and training plans about the market and update existing ones by selecting real examples (monitoring) for use in training activities.




Requirements
• Work experience in coaching, ability to motivate team members
• Knowledge and experience in Customer Service field
• Strong administration and organization skills
• Very good PC skills - proficiency in the use of Microsoft Office
• Excellent communication skills & high focus on customer satisfaction
• Customer orientation, problem solving skills, teamwork
• Excellent language skills (C1) in German and English (verbal, reading, writing - mandatory). Italian nice to have
• Availability to work on shifts (Monday - Sunday)
• Prior experience in Cosmetics and Luxury sector is preferential

What we offer
• Competitive salary and benefits
• Flexible shift system
• Stable multinational company with an international and diverse environment
• Possibility of internal growth
• Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world
• Convenient work location with excellent public transport connections
• Remote working 60% according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home
• Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement



If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development.