French Customer Service Representative

Description:
For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.

Main activities:
•Respond to customer requests in a professional, precise and timely manner
•Management of calls, e-mails and chats relating to Information and Complaints

Your profile:
•Excellent communication skills & high focus on customer satisfaction
•Native language skills in French or at least C1 level knowledge
•English knowledge at least B2 (written, spoken and read)
•Nice to have: knowledge of Italian or another European language
•Good IT skills - required competence and speed in the use of tools to report interactions
•Customer orientation, problem solving skills, teamwork
•Availability to work on shifts
•Prior experience in beauty sector and/or the role is preferential

Our offer:
•Competitive salary and benefits
•Flexible shift system
•Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth
•Modern and positive work environment
•Excellent public transport connections
•An international environment employing people from different nationalities and cultures

If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group!