Dutch Customer Service Representative for Majorel Italy

Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now!
For an important ecommerce customer, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.

JOB RESPONSIBILITIES:
• Respond to customer requests in a professional, precise and timely manner
• Management of calls, e-mails and chats relating to Information and Complaints

JOB REQUIREMENTS
• Excellent communication skills & high focus on customer satisfaction
• Native language skills in Dutch or at least C1 level knowledge
• English knowledge at least C1 (written, spoken and readed)
• Nice to have: knowledge of Italian or another European language
• Good IT skills - required competence and speed in the use of tools to report interactions
• Customer orientation, problem solving skills, teamwork
• Availability to work on shifts
• Prior experience in e-commerce sector and/or the role is preferential

WHAT WE OFFER
• Competitive salary and benefits
• Flexible shift system
• Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth
• Modern and positive work environment
• Excellent public transport connections
• An international environment employing people from different nationalities and cultures


If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group!